1. Product Warranty
We offer a 6-month warranty on all products from the date of purchase. This warranty covers any manufacturing defects or material faults. If you encounter any issues with your product during this period, we will repair, replace, or refund the item based on the nature of the defect, at no extra cost to you.
The warranty does not cover:
- Damage due to misuse, neglect, or accidents.
- Wear and tear from normal use.
- Modifications or repairs made by unauthorized persons.
If you believe your product qualifies for warranty service, please contact us at Contact@marbreproart.com with your order number and a description of the issue.
2. How to Make a Warranty Claim
To initiate a warranty claim, please follow these steps:
- Contact our customer support team at Contact@marbreproart.com with your proof of purchase, a description of the defect, and, if possible, photos of the issue.
- Once your claim is reviewed, we will provide instructions on returning the item (if needed) or send you a replacement, repair, or refund.
We aim to process all warranty claims within 7 business days of receiving your request.
3. Repairs and Maintenance Services
For items outside of the warranty period or for damages not covered by the warranty, we offer affordable repair services. If your item requires repair or maintenance, please contact us for a quote. Depending on the extent of the damage, repairs may be subject to additional fees.
4. Customer Service
Our customer service team is dedicated to helping you with any questions, concerns, or special requests you may have. Whether it’s assistance with a product, help tracking an order, or guidance on how to care for your handmade item, we are here to help.
Feel free to reach out to us at Contact@marbreproart.com, and we’ll respond to you as soon as possible.
5. Exchanges and Returns
If you are not satisfied with your purchase or if there are any issues with your order, please refer to our Returns and Refunds Policy here for details on how to return or exchange your item.
6. Care Instructions
To maintain the longevity and beauty of your handmade items, we recommend the following care guidelines:
- Wood Products: Avoid exposure to direct sunlight and excessive moisture. Clean with a soft, damp cloth and avoid harsh chemicals.
- Marble Products: Clean with a soft, dry cloth or a damp cloth for stains. Avoid abrasive materials that can scratch the surface.
7. Contact Information
For any questions related to warranty or service, please contact us at Contact@marbreproart.com.